at Financial Technnology Year
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IBM Security MaaS360
from IBM
Mobile device management platform providing threat management, identity and access management, and data protection. Features include secure containers for financial apps, document encryption, jailbreak/root detection, and secure browser.
Category:
Secure Mobile Devices
Tablets and smartphones with enhanced security features allowing advisors to access client information and financial planning tools while meeting with clients outside the office.
Analysis on right >
Secure Mobile Devices analysis
Deployment, Support, and Training
(10 Yes /10 Known /10 Possible features)
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1. Feedback & Feature Request System
Enables users to submit suggestions and requests for enhancements.
Feature request and user feedback submission enabled via support portal.
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2. Test/Sandbox Environment
Safe environment for testing new features/configurations.
Test/sandbox environments offered for policy testing and rollout.
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3. API Documentation
Complete documentation for developers integrating the platform.
API documentation provided for integration and automation.
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4. User Role Training Programs
Custom training by user function (advisor, admin, client).
User role-based training resources provided in documentation and via IBM services.
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5. Flexible Deployment Options
Supports cloud, on-premises, or hybrid deployment models.
Cloud, on-premises, and hybrid deployment models supported.
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6. Dedicated Account Manager
Assigned specialist for organizational needs and issue escalation.
Dedicated account manager available for enterprise contracts.
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7. Knowledge Base
Online repository of FAQs, guides and troubleshooting tips.
Knowledge base available online for clients and admins.
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8. 24/7 Help Desk Support
Continuous support by phone, chat, or web.
Standard 24/7 support via chat, phone, or web.
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9. In-App Tutorials & Help
Embedded resources to assist new or returning users.
In-app tutorials and help included in both admin and client apps.
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10. Guided Onboarding
Step-by-step instructions for initial setup for users and administrators.
Guided onboarding for admins and users in the portal and documentation.
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Platform Reliability & Performance
(7 Yes /7 Known /10 Possible features)
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Collaboration & Communication
(3 Yes /3 Known /10 Possible features)
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Audit, Reporting & Compliance
(7 Yes /7 Known /10 Possible features)
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Integration & Interoperability
(7 Yes /7 Known /10 Possible features)
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Transaction Security & Control
(6 Yes /6 Known /10 Possible features)
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User Experience & Interface
(6 Yes /6 Known /11 Possible features)
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Mobile Device Management (MDM) & Security Monitoring
(11 Yes /11 Known /11 Possible features)
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Data Encryption & Privacy
(11 Yes /11 Known /11 Possible features)
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Authentication & Access Control
(12 Yes /12 Known /13 Possible features)
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Publicly available data, summarised using AI.
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