at Financial Technnology Year
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OneShield Claims
from OneShield Software
Flexible claims management system for processing all claim types—automates FNOL, adjudication, payments, correspondence, and subrogation. Features configurable workflows, document management, and integration options.
Category:
Claims Processing Systems
End-to-end platforms that manage the entire claims lifecycle from first notice of loss through settlement and payment. These systems streamline workflows, track claims progress, and maintain documentation.
Analysis on right >
Claims Processing Systems analysis
User Experience & Accessibility
(8 Yes /8 Known /8 Possible features)
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1. Low-Code/No-Code Admin Tools
Non-developers can modify workflows and reports without coding.
Low-code/no-code admin tooling for workflow, rules, and reports provided.
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2. User Productivity Analytics
Tracks and reports productivity metrics per adjuster/user.
User productivity analytics and reports are available to managers and admin users.
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3. Integrated Task Management
Users can track, assign, and resolve claim-related tasks.
Integrated task management and tracking is included in core workflow.
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4. Inline Search
Powerful search engine for rapidly locating claims, documents, or customers.
Inline and metadata search capabilities are referenced in feature descriptions.
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5. In-app Help & Guidance
Context help, guided workflows, and tooltips available inside the platform.
In-app contextual help, guided workflows, and tooltips offered.
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6. Customizable User Dashboards
Users can personalize data widgets, views, and claim summaries.
Customizable user dashboards/widgets are part of user personalization and analytics.
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7. Accessibility Compliance (e.g. WCAG)
Supports users with disabilities in accordance with WCAG or similar standards.
Accessibility and WCAG support referenced for public sector and large enterprise clients.
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8. Responsive Design
System UI adapts for desktops, tablets, and smartphones.
UI adapts for desktop, tablet, and mobile use, per feature list.
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Performance & Scalability
(0 Yes /0 Known /7 Possible features)
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Configurability & Customization
(9 Yes /9 Known /9 Possible features)
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Security & Compliance
(10 Yes /10 Known /10 Possible features)
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Payments & Disbursements
(6 Yes /6 Known /9 Possible features)
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Analytics & Reporting
(7 Yes /7 Known /10 Possible features)
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Customer Experience & Self Service
(4 Yes /4 Known /9 Possible features)
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Data Integration & Third-Party Connectivity
(8 Yes /8 Known /9 Possible features)
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Fraud Detection and Risk Control
(2 Yes /2 Known /10 Possible features)
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Digital Document & Communication Management
(9 Yes /9 Known /10 Possible features)
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Core Claims Processing
(13 Yes /13 Known /13 Possible features)
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Publicly available data, summarised using AI.
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