at Financial Technnology Year
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Chase Connect
from J.P. Morgan
A comprehensive cash management platform that provides businesses with a suite of tools for managing cash positions, processing payments, and optimizing working capital. It allows for real-time fund transfers, reporting, and account management.
Category:
Bank Account Management Systems
in:
Cash Management
Platforms that centralize the administration of corporate bank accounts, signatories, and mandate management across multiple financial institutions and jurisdictions.
Analysis on right >
Bank Account Management Systems analysis
Service, Support, and Vendor Management
(6 Yes /6 Known /10 Possible features)
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1. Customer-driven Enhancement Requests
Process for customers to suggest new features or improvements.
There is a formal process for customers to submit enhancement requests.
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2. Uptime/Downtime Dashboard
Live status information on platform availability.
Live platform status dashboards available for Chase Connect services.
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3. Disaster Recovery RTO
Maximum Recovery Time Objective for system restoration.
No information available
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4. Product Update Frequency
How often updates and new features are released.
No information available
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5. Automated System Health Monitoring
System runs automated diagnostics and sends operational alerts.
System health status monitoring and operational alerts are provided.
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6. Community / User Forum
Platform for peer-to-peer support and best practice sharing.
No information available
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7. Online Knowledge Base
Comprehensive self-service documentation and FAQs.
Online knowledge base exists as part of the Chase Connect Support site.
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8. Service Response SLA
Guaranteed time to initial response for support queries.
No information available
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9. Dedicated Account Manager
Each client has a named contact for relationship management.
Relationship/account managers assigned for corporate banking clients.
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10. 24/7 Customer Support
Vendor provides round-the-clock access to technical and functional support.
24/7 customer support available for Chase Connect users (as per service guarantee).
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Workflow & Automation
(2 Yes /2 Known /10 Possible features)
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User Experience & Accessibility
(8 Yes /8 Known /10 Possible features)
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Integration & Data Management
(4 Yes /4 Known /10 Possible features)
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Reporting & Analytics
(8 Yes /8 Known /10 Possible features)
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Security & Compliance
(6 Yes /6 Known /10 Possible features)
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Reconciliation
(5 Yes /5 Known /10 Possible features)
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Payments & Collections
(6 Yes /6 Known /10 Possible features)
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Cash Positioning & Visibility
(7 Yes /7 Known /11 Possible features)
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Bank Connectivity
(8 Yes /8 Known /10 Possible features)
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Account Setup & Maintenance
(9 Yes /9 Known /12 Possible features)
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Publicly available data, summarised using AI.
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