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at Financial Technnology Year
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1. 24/7 Support Availability
Round-the-clock customer service access.
24/7 support is available, as marketed for mission-critical treasury systems.
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2. Customer Community Forums
User-to-user support and product improvement discussions.
User community forums/support are available for user feedback and peer interaction.
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3. Customizable Onboarding Programs
Tailored onboarding processes to fit organizational structure.
Onboarding programs are tailored to client requirements.
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4. Third-Party Consultant Support
Availability of certified system integrators and consultants.
No information available
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5. Online Knowledge Base
Continuously updated repository of troubleshooting and how-to information.
Online knowledge base is referenced on product support site.
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6. Training Materials & Sessions
Comprehensive user and admin training resources.
Training materials and live/recorded sessions are available for clients.
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7. Dedicated Support Team
Tiered help desk and escalation procedures.
Dedicated support teams and escalation process are detailed in SLA and documentation.
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8. Implementation Project Management
Structured rollout with dedicated vendor/partner support.
Vendor offers structured implementation project management as a service.
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