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at Financial Technnology Year
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1. User Community Forums
Active user or developer forums for peer-to-peer support and knowledge sharing.
No information available
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2. Vendor/Third-Party Management
Capabilities for handling vendor feeds, plugins, and integrations.
Vendor/third-party management via plugins and feeds is mentioned as a feature on the FIS EMS website.
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3. Service Level Agreement (SLA)
Documented guarantees for uptime, support response, and other service metrics.
SLA provisions are standard for EMS agreements with FIS; confirmed in service documentation.
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4. Upgrade & Patch Management
Process and tooling to manage software lifecycle with minimal downtime.
FIS provides scheduled software updates and patch management per their enterprise standards.
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5. Automated Failover
System automatically switches to backup infrastructure on failure.
Automated failover described as part of platform architecture and business continuity planning for FIS EMS.
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6. Disaster Recovery RTO
Recovery Time Objective (RTO) for restoration in event of major outage.
No information available
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7. User Training Programs
Availability of live or online training and certification for users.
Training programs (live/online) are part of FIS client onboarding and support.
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8. Onboarding Time
Average time to onboard a new client or trading desk.
No information available
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9. Knowledge Base & Documentation
Comprehensive docs and training resources for users and IT staff.
Documentation/knowledge base specifically referenced in FIS EMS product support page.
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10. 24/7 Technical Support
Round-the-clock support for mission-critical trading operations.
FIS offers 24/7 support for mission-critical trading platforms, including EMS.
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