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at Financial Technnology Year
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1. API Documentation and Developer Support
Comprehensive resources for integrating or extending the platform.
Comprehensive API documentation and developer support for integrations available.
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2. User Community and Forums
Access to peer support and shared best practices.
Access to customer forums and user community for knowledge-sharing.
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3. Third-party Audit Support
Assistance during regulatory or independent audits.
Support for regulatory and third-party audits is included.
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4. Custom SLAs
Can tailor SLAs to client-specific needs.
Custom SLAs can be negotiated according to institution needs.
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5. Onsite/Remote Training Options
Comprehensive product training for users and administrators.
Offers both onsite and remote training for user onboarding.
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6. Product Update Frequency
Average frequency of major product updates or patches.
No information available
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7. Self-service Knowledge Base
Online resources for common troubleshooting and FAQs.
Comprehensive online knowledge base for troubleshooting and FAQs.
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8. SLA-based Issue Resolution
Guaranteed response and resolution times as per SLA.
SLA-based response and issue resolution are available in commercial agreements.
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9. Dedicated Account Manager
Provides a single point of contact at the vendor.
Each client account is assigned a dedicated account manager.
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10. 24/7 Support Availability
Support team available round-the-clock for issue resolution.
Broadridge offers 24/7 support for critical regulatory reporting clients.
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Publicly available data, summarised using AI.
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