at Financial Technnology Year
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Refinitiv Order Management System
from LSEG Data & Analytics
A flexible order management solution that supports trading strategies across multiple asset classes, integrating real-time market data with analytics.
Category:
Order Management Systems (OMS)
Software that facilitates the execution of investment decisions through trade order generation, routing, and execution. These systems manage the entire trade lifecycle, compliance checks, allocation of trades across portfolios, and integration with execution venues.
Analysis on right >
Order Management Systems (OMS) analysis
Client Service & Support
(8 Yes /8 Known /10 Possible features)
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1. Comprehensive Service Level Agreement (SLA)
A clearly defined agreement covering uptime, support levels, and issue response.
Comprehensive SLA including uptime, support, resolution, and availability is provided to enterprise clients.
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2. Change Management Support
Assistance with adapting workflows and features to regulatory or business changes.
Vendor offers change management/adaptation assistance for business/regulatory changes.
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3. Client Community/Forum Access
Ability to interact with other clients and share feedback.
Community forums, user groups, and customer events are available as per vendor's service model.
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4. Yearly System Updates
Frequency of major product upgrades and enhancements.
No information available
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5. Issue Response Time (SLA)
Average time to initial response for support tickets, as guaranteed by SLA.
No information available
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6. User Training Programs
Formal training offerings and user education.
User training for new and power users is a standard part of the offering.
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7. Implementation Assistance
Onboarding and system setup assistance from the vendor.
Implementation/onboarding support available as per product site and sales materials.
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8. In-Product Help & Knowledge Base
Accessible documentation, FAQs, and help resources within the product.
Comprehensive product help, in-product resources, and knowledge base are accessible.
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9. Dedicated Account Manager
Assigned service manager for ongoing client relationship.
Dedicated account rep/manager assigned for each enterprise client.
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10. 24/7 Support Availability
Round-the-clock technical assistance for clients.
24/7 support available for mission-critical clients, as indicated in SLA/service offering.
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Scalability & Flexibility
(8 Yes /8 Known /10 Possible features)
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Performance & Reliability
(5 Yes /5 Known /10 Possible features)
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Workflow & Automation
(9 Yes /9 Known /10 Possible features)
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Data Management & Quality
(9 Yes /9 Known /10 Possible features)
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Security & Access
(9 Yes /9 Known /10 Possible features)
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Reporting & Analytics
(8 Yes /8 Known /10 Possible features)
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User Experience & Workflow
(8 Yes /8 Known /10 Possible features)
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Compliance & Risk Controls
(8 Yes /8 Known /10 Possible features)
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Integration & Connectivity
(9 Yes /9 Known /10 Possible features)
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Core Order Management
(11 Yes /11 Known /13 Possible features)
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Publicly available data, summarised using AI.
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