at Financial Technnology Year
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Freshchat
from Freshworks
AI-powered omnichannel messaging and live chat platform with chatbots, shared inbox, and multichannel customer engagement across web, mobile, and social channels.
Category:
Communication Management Systems
in:
Client Services
Tools for managing client communications across multiple channels (email, chat, phone), often with recording and archiving capabilities for compliance purposes.
Freshchat
Publicly available data, summarised using AI.
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