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Omnichannel Contact Center Platform
from Bright Pattern
AI-powered cloud contact center software supporting voice, email, chat, SMS, MMS, and messaging channels with integrated workforce management, quality management, intelligent routing, and predictive dialing. Available as CCaaS or on-premise/private cloud deployment.
Category:
Contact Center Solutions
in:
Customer Service
Integrated phone, email, chat, and social media systems that route customer inquiries to appropriate service representatives and track resolution status.
Omnichannel Contact Center Platform
Publicly available data, summarised using AI.
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