at Financial Technnology Year
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Entrust Authentication Solutions
from Entrust
Comprehensive authentication solutions for financial institutions including hardware tokens, smart cards, and digital authentication for secure access, transaction verification, and payment authorization across treasury systems and banking platforms.
Category:
Secure Authentication Hardware
Physical devices such as security tokens, smart cards, and biometric readers that provide multi-factor authentication for payment approvals and system access.
Analysis on right >
Category:
Know Your Customer (KYC)
in:
Compliance
Platforms for verifying customer identities, assessing risk, and meeting regulatory requirements for customer onboarding.
Secure Authentication Hardware analysis
Vendor Support and Service
(10 Yes /10 Known /10 Possible features)
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1. Onsite Support Availability
Ability to request onsite engineer visits for urgent incidents.
Onsite hardware/vendor support available for critical issues in certain regions.
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2. Proactive End-of-Life Notifications
Alerts about support and update discontinuation for hardware models.
End-of-life notifications for hardware/software managed proactively.
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3. Automated Ticketing System
Structured, trackable process for raising and resolving issues.
Automated ticketing and support escalation documented.
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4. Community and User Forums
Active information-sharing spaces for users and admins.
Community forums and user groups provided for info sharing and community support.
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5. Local/Regional Technical Presence
Access to in-region expertise and hardware support.
Entrust maintains regional support presence for global customers.
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6. Customer Training Services
Provision of onboarding and specialist training for treasury staff.
Client onboarding and staff training for treasury roles available by arrangement.
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7. Custom SLAs
Option to negotiate Service Level Agreements for uptime, support speed, etc.
Customizable SLAs offered as part of procurement process.
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8. Dedicated Account Manager
Named support resource for ongoing partnership and escalation.
Dedicated account manager provided for enterprise/large accounts, per service policies.
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9. Comprehensive Documentation
Extensive user and administrator guides with troubleshooting.
Comprehensive documentation for end users and admins available in customer portal.
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10. 24/7 Technical Support
Round-the-clock assistance from vendor support teams.
24/7 support and critical incident response guaranteed in service description.
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Cost and Licensing
(7 Yes /7 Known /10 Possible features)
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Security Monitoring and Incident Response
(9 Yes /9 Known /10 Possible features)
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Scalability and Performance
(6 Yes /6 Known /10 Possible features)
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Operational Resilience and Availability
(7 Yes /7 Known /10 Possible features)
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Usability and User Experience
(7 Yes /7 Known /10 Possible features)
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Compliance and Regulatory Support
(9 Yes /9 Known /10 Possible features)
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Integration and Interoperability
(9 Yes /9 Known /10 Possible features)
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User Management
(10 Yes /10 Known /10 Possible features)
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Hardware Security
(8 Yes /8 Known /10 Possible features)
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Authentication Methods
(10 Yes /10 Known /10 Possible features)
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Publicly available data, summarised using AI.
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