at Financial Technnology Year
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Digipass Hardware Authenticators
from OneSpan
Physical authentication devices providing secure transaction signing and access control. Features include one-time passwords, challenge-response authentication, and electronic signature capabilities designed for financial transaction authorization and multi-factor authentication across banking and treasury operations.
Category:
Secure Authentication Hardware
Physical devices such as security tokens, smart cards, and biometric readers that provide multi-factor authentication for payment approvals and system access.
Analysis on right >
Secure Authentication Hardware analysis
Vendor Support and Service
(6 Yes /6 Known /10 Possible features)
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1. Onsite Support Availability
Ability to request onsite engineer visits for urgent incidents.
Onsite support options are available for critical incidents (see OneSpan hardware support policy).
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2. Proactive End-of-Life Notifications
Alerts about support and update discontinuation for hardware models.
No information available
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3. Automated Ticketing System
Structured, trackable process for raising and resolving issues.
No information available
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4. Community and User Forums
Active information-sharing spaces for users and admins.
No information available
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5. Local/Regional Technical Presence
Access to in-region expertise and hardware support.
OneSpan has a global technical presence, including regional/local teams for hardware support.
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6. Customer Training Services
Provision of onboarding and specialist training for treasury staff.
Customer training sessions are available from OneSpan and its partners as documented in service offerings.
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7. Custom SLAs
Option to negotiate Service Level Agreements for uptime, support speed, etc.
Custom SLAs can be arranged with OneSpan for large/enterprise deployments.
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8. Dedicated Account Manager
Named support resource for ongoing partnership and escalation.
No information available
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9. Comprehensive Documentation
Extensive user and administrator guides with troubleshooting.
Extensive documentation available on the OneSpan site for users and administrators.
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10. 24/7 Technical Support
Round-the-clock assistance from vendor support teams.
Vendor offers 24/7 support with enterprise packages and maintenance contracts.
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Cost and Licensing
(8 Yes /8 Known /10 Possible features)
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Security Monitoring and Incident Response
(4 Yes /4 Known /10 Possible features)
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Scalability and Performance
(4 Yes /4 Known /10 Possible features)
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Operational Resilience and Availability
(6 Yes /6 Known /10 Possible features)
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Usability and User Experience
(5 Yes /5 Known /10 Possible features)
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Compliance and Regulatory Support
(3 Yes /3 Known /10 Possible features)
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Integration and Interoperability
(8 Yes /8 Known /10 Possible features)
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User Management
(0 Yes /0 Known /10 Possible features)
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Hardware Security
(4 Yes /4 Known /10 Possible features)
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Authentication Methods
(5 Yes /6 Known /10 Possible features)
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Publicly available data, summarised using AI.
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