at Financial Technnology Year
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Concentrix Contact Center and Customer Experience Services
from Concentrix
Customer experience and engagement services including contact center operations, customer service support, voice of customer (VoC) analytics, survey design, and action management. Serves multiple verticals including banking, financial services and insurance with modules for claims handling, policy servicing, and performance analytics. Offers cloud-based contact center as a service (CCaaS), Salesforce integration, and AI-powered solutions.
Category:
Contact Centre Outsourcing
Outsourced call centre and IVR services for banks, insurers, and fintechs.
Contact Centre Outsourcing
Publicly available data, summarised using AI.
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