at Financial Technnology Year
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SMG Financial Services Platform
from SMG (Service Management Group)
Comprehensive CX platform with insurance-specific feedback collection, analytics, and action planning tools. Includes digital, contact center, and in-person feedback channels with real-time alerts and case management. Features insurance benchmarking and specialized modules for claims experience and agent interactions.
in:
Customer Service
Platforms that manage customer interactions, track communication history, and provide a 360-degree view of policyholder relationships across products and touchpoints.
SMG Financial Services Platform
Publicly available data, summarised using AI.
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