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at Financial Technnology Year
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1. Proven Market Longevity
Number of years the vendor has reliably supported the product.
No information available
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2. Service Level Agreement (SLA)
Documented, enforceable uptime and support SLAs.
Service Level Agreements (SLA) documented as part of core commercial offering.
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3. Custom Training Program Availability
Offers training tailored for client roles or workflows.
Custom training programs available on request for large enterprise contracts.
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4. Average Support Response Time
Mean response time for support tickets.
No information available
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5. Client/user Community Platform
Online forum or community for peer-to-peer support.
Client community platforms/forums are common for major insurance technology vendors.
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6. Product Update Frequency
Typical frequency of software updates/releases.
No information available
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7. Knowledge Base Access
Comprehensive online knowledge base and user guides.
Knowledge base/user support guides available online.
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8. Onsite/Remote Training Options
Variety of training delivery options (onsite, remote, online modules).
Training available onsite, remote and via online modules.
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9. Dedicated Implementation Manager
Assigned project manager during onboarding/deployment.
Implementation/project management resources provided for large client deployments.
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10. 24/7 Support Availability
Round-the-clock technical and customer support.
24/7 support offered for enterprise clients as standard.
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Publicly available data, summarised using AI.
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