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at Financial Technnology Year
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1. Custom SLA Agreements
Ability to define custom service level agreements.
No information available
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2. Customer Feedback Tools
Collects ongoing feedback for platform improvement.
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3. Onboarding Support
Structured onboarding process for new clients.
Vendor's onboarding materials and structured process for new clients is standard for B2B insurance platforms.
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4. Release Notes Accessibility
Transparent communication about new features and bug fixes.
No information available
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5. Incident Response Time
Maximum time to respond to critical support tickets.
No information available
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6. Service Uptime Guarantee
Agreed percentage of platform availability.
No information available
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7. Automated Patch Management
Automatic deployment of updates and patches.
No information available
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8. Knowledge Base
Self-service documentation and troubleshooting guides.
No information available
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9. Dedicated Account Manager
Provides a single point of contact for issue escalation.
No information available
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10. 24/7 Technical Support
Availability of round-the-clock support services.
Help resources and documentation are expected and typical for platforms in this space.
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