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at Financial Technnology Year
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1. Custom SLA Agreements
Ability to define custom service level agreements.
Supports custom SLA agreements for enterprise and government contracts.
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2. Customer Feedback Tools
Collects ongoing feedback for platform improvement.
No information available
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3. Onboarding Support
Structured onboarding process for new clients.
CoreLogic provides guided onboarding for new clients.
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4. Release Notes Accessibility
Transparent communication about new features and bug fixes.
Release notes published with new versions for compliance and transparency.
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5. Incident Response Time
Maximum time to respond to critical support tickets.
No information available
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6. Service Uptime Guarantee
Agreed percentage of platform availability.
No information available
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7. Automated Patch Management
Automatic deployment of updates and patches.
CoreLogic regularly updates and patches their products and provides automatic deployment as part of managed services.
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8. Knowledge Base
Self-service documentation and troubleshooting guides.
Self-service documentation available for RiskMeter Online as standard for SaaS.
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9. Dedicated Account Manager
Provides a single point of contact for issue escalation.
No information available
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10. 24/7 Technical Support
Availability of round-the-clock support services.
Enterprise support included with CoreLogic insurance products.
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