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1. Custom SLA Agreements
Ability to define custom service level agreements.
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2. Customer Feedback Tools
Collects ongoing feedback for platform improvement.
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3. Onboarding Support
Structured onboarding process for new clients.
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4. Release Notes Accessibility
Transparent communication about new features and bug fixes.
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5. Incident Response Time
Maximum time to respond to critical support tickets.
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6. Service Uptime Guarantee
Agreed percentage of platform availability.
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7. Automated Patch Management
Automatic deployment of updates and patches.
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8. Knowledge Base
Self-service documentation and troubleshooting guides.
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9. Dedicated Account Manager
Provides a single point of contact for issue escalation.
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10. 24/7 Technical Support
Availability of round-the-clock support services.
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