HOME NEWS ARTICLES PODCASTS VIDEOS EVENTS JOBS COMMUNITY TECH DIRECTORY ABOUT US
at Financial Technnology Year
| ? |
1. Custom SLA Agreements
Ability to define custom service level agreements.
No information available
|
|
2. Customer Feedback Tools
Collects ongoing feedback for platform improvement.
Customer feedback and continuous improvement mechanisms discussed on website.
|
|
|
3. Onboarding Support
Structured onboarding process for new clients.
Structured onboarding and handoff process described for new customers.
|
|
| ? |
4. Release Notes Accessibility
Transparent communication about new features and bug fixes.
No information available
|
| ? |
5. Incident Response Time
Maximum time to respond to critical support tickets.
No information available
|
|
6. Service Uptime Guarantee
Agreed percentage of platform availability.
N/A
Shift guarantees 99.9% uptime for its cloud services. |
|
|
7. Automated Patch Management
Automatic deployment of updates and patches.
Claims automated patching and update strategy for cloud delivery.
|
|
| ? |
8. Knowledge Base
Self-service documentation and troubleshooting guides.
No information available
|
|
9. Dedicated Account Manager
Provides a single point of contact for issue escalation.
A dedicated account manager is provided for key accounts.
|
|
|
10. 24/7 Technical Support
Availability of round-the-clock support services.
Shift offers global 24/7 support for enterprise clients.
|
Please log in to see this information. (Why do we ask this?)
Please log in to see this information. (Why do we ask this?)
Please log in to see this information. (Why do we ask this?)
Please log in to see this information. (Why do we ask this?)
Please log in to see this information. (Why do we ask this?)
Please log in to see this information. (Why do we ask this?)
Please log in to see this information. (Why do we ask this?)
Please log in to see this information. (Why do we ask this?)
Please log in to see this information. (Why do we ask this?)
Publicly available data, summarised using AI.
If you are the vendor, claim your page