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at Financial Technnology Year
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1. Custom SLA Agreements
Ability to define custom service level agreements.
No information available
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2. Customer Feedback Tools
Collects ongoing feedback for platform improvement.
FRISS features in-platform feedback and improvement tools.
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3. Onboarding Support
Structured onboarding process for new clients.
FRISS offers structured onboarding support for new customers.
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4. Release Notes Accessibility
Transparent communication about new features and bug fixes.
Release notes and updates are provided to users.
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5. Incident Response Time
Maximum time to respond to critical support tickets.
No information available
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6. Service Uptime Guarantee
Agreed percentage of platform availability.
No information available
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7. Automated Patch Management
Automatic deployment of updates and patches.
Automated patch management for updates is referenced.
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8. Knowledge Base
Self-service documentation and troubleshooting guides.
Extensive knowledge base and self-service articles are available for users.
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9. Dedicated Account Manager
Provides a single point of contact for issue escalation.
No information available
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10. 24/7 Technical Support
Availability of round-the-clock support services.
24/7 technical support mentioned in SLA/support sections.
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