HOME NEWS ARTICLES PODCASTS VIDEOS EVENTS JOBS COMMUNITY TECH DIRECTORY ABOUT US
at Financial Technnology Year
|
1. Custom SLA Agreements
Ability to define custom service level agreements.
Enterprise clients can negotiate and customize SLAs; detailed on sales/support materials.
|
|
|
2. Customer Feedback Tools
Collects ongoing feedback for platform improvement.
Regular feedback tools and customer input channels documented by RMS.
|
|
|
3. Onboarding Support
Structured onboarding process for new clients.
Onboarding support and training for new users is referenced in product support literature.
|
|
|
4. Release Notes Accessibility
Transparent communication about new features and bug fixes.
Release notes and what's new documentation are published with every update.
|
|
| ? |
5. Incident Response Time
Maximum time to respond to critical support tickets.
No information available
|
| ? |
6. Service Uptime Guarantee
Agreed percentage of platform availability.
No information available
|
|
7. Automated Patch Management
Automatic deployment of updates and patches.
Automatic patch updates and deployment is a stated feature of the RMS SaaS/cloud environment.
|
|
|
8. Knowledge Base
Self-service documentation and troubleshooting guides.
Platform includes online documentation, FAQs, and a knowledge base.
|
|
|
9. Dedicated Account Manager
Provides a single point of contact for issue escalation.
Dedicated account management for enterprise customers is offered by RMS.
|
|
|
10. 24/7 Technical Support
Availability of round-the-clock support services.
24/7 global technical support—listed on product and RMS support pages.
|
Please log in to see this information. (Why do we ask this?)
Please log in to see this information. (Why do we ask this?)
Please log in to see this information. (Why do we ask this?)
Please log in to see this information. (Why do we ask this?)
Please log in to see this information. (Why do we ask this?)
Please log in to see this information. (Why do we ask this?)
Please log in to see this information. (Why do we ask this?)
Please log in to see this information. (Why do we ask this?)
Please log in to see this information. (Why do we ask this?)
Publicly available data, summarised using AI.
If you are the vendor, claim your page