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at Financial Technnology Year
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1. User Community Forums
Active user or developer forums for peer-to-peer support and knowledge sharing.
Community forums for REDI EMS exist on Refinitiv's customer support portal.
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2. Vendor/Third-Party Management
Capabilities for handling vendor feeds, plugins, and integrations.
Vendor and plugin management supported through approved marketplace and API ecosystem.
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3. Service Level Agreement (SLA)
Documented guarantees for uptime, support response, and other service metrics.
SLA documentation is provided for uptime, latency, and support response times.
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4. Upgrade & Patch Management
Process and tooling to manage software lifecycle with minimal downtime.
Automated software upgrades, patching, and downtime notification managed via Refinitiv operations.
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5. Automated Failover
System automatically switches to backup infrastructure on failure.
Failover between data centers and cloud redundancy described in operation guides.
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6. Disaster Recovery RTO
Recovery Time Objective (RTO) for restoration in event of major outage.
No information available
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7. User Training Programs
Availability of live or online training and certification for users.
Live and recorded online user training available, as well as on-site certification.
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8. Onboarding Time
Average time to onboard a new client or trading desk.
No information available
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9. Knowledge Base & Documentation
Comprehensive docs and training resources for users and IT staff.
Extensive online documentation and knowledge base are available via Refinitiv’s support site.
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10. 24/7 Technical Support
Round-the-clock support for mission-critical trading operations.
24/7 global support is highlighted on product page for mission-critical trading.
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Publicly available data, summarised using AI.
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