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at Financial Technnology Year
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1. Feedback and Feature Request Mechanism
Users can easily submit feedback and request new features.
Feedback and feature request channels for customers are referenced in Palantir customer support materials.
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2. Customer Success Resources
Dedicated resources to ensure successful product adoption and value.
Dedicated customer success teams/resources for enterprise customers.
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3. Multi-channel Support
Support available via phone, chat, email, and ticketing system.
Support available via email, phone, chat, and web according to sales materials.
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4. SLA Response Time
Guaranteed initial response time for support requests.
No information available
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5. Knowledge Base Quality
The comprehensiveness and up-to-dateness of platform documentation.
No information available
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6. Professional Services
Availability of expert services for implementation, customization, and data migration.
Professional services for implementation, migration, customization are offered by Palantir or partners.
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7. User Community and Forums
Access to online community and self-service peer support.
Active user forum and self-service community support are available online.
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8. Onboarding and Training Programs
Comprehensive training materials and onboarding for new users.
Comprehensive onboarding and training programs are provided to new clients.
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9. Dedicated Account Manager
A specific person is assigned to manage relationship and support.
Dedicated account managers are assigned to large/enterprise clients.
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10. 24/7 Support Availability
Support is available at all times, worldwide.
24/7 support is advertised as available for enterprise financial services clients.
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Publicly available data, summarised using AI.
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