at Financial Technnology Year
Please contact them if you have any questions.
SAS Customer Intelligence 360
from SAS
Comprehensive customer analytics platform for banks offering real-time decisioning, omnichannel marketing, predictive modeling, customer journey mapping, and advanced segmentation. Includes AI-powered insights, next-best-offer capabilities, and regulatory compliance features specifically for financial institutions.
Category:
Customer Analytics
Solutions for analyzing customer data to gain insights into behavior, preferences, and opportunities for engagement.
Analysis on right >
Customer Analytics analysis
Support & Training
(9 Yes /9 Known /10 Possible features)
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1. Custom Training Curricula
Can provide organization-specific training programs.
Custom training curricula development available for enterprise banking clients upon request.
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2. SLA Guaranteed Response Time
Support contract's maximum time to first response.
No information available
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3. Community Forums
Peer support via active online community forums.
Active user community forums available for SAS CI 360.
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4. In-person/Virtual Training Options
Availability of classroom or live virtual training sessions.
In-person and virtual training options listed as available.
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5. Regular Product Training Webinars
Scheduled online training sessions for users.
Regular product webinars and trainings offered in the SAS events calendar.
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6. Online Knowledge Base
Self-service repository for FAQs, how-to guides, and troubleshooting.
Online knowledge base for self-service support provided.
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7. Comprehensive Documentation
Depth and breadth of user and technical documentation provided.
Extensive documentation for business and technical users available.
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8. Onboarding Assistance
Guided setup and implementation support for new clients.
Onboarding support as part of initial implementation, included in CI 360 project plans.
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9. Dedicated Account Manager
Assigned contact for ongoing support and relationship management.
Dedicated account management included for enterprise banking clients.
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10. 24/7 Support Availability
Round-the-clock technical and business support.
24/7 support available via standard SAS support agreements; verified on support portal.
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Scalability & Performance
(4 Yes /4 Known /10 Possible features)
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Integration & Extensibility
(9 Yes /9 Known /10 Possible features)
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Collaboration & Sharing
(9 Yes /9 Known /10 Possible features)
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User Experience & Usability
(8 Yes /8 Known /10 Possible features)
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Security & Compliance
(9 Yes /9 Known /10 Possible features)
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Personalization & Recommendation Engines
(9 Yes /9 Known /10 Possible features)
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Data Visualization & Reporting
(9 Yes /9 Known /10 Possible features)
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Advanced Analytics & Insights
(9 Yes /9 Known /10 Possible features)
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Customer Segmentation
(8 Yes /8 Known /10 Possible features)
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Data Integration
(8 Yes /8 Known /10 Possible features)
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Publicly available data, summarised using AI.
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