at Financial Technnology Year
Please contact them if you have any questions.
IBM UrbanCode
from IBM
Enterprise-scale application deployment automation designed for financial institutions. Features include deployment planning, automation, role-based security controls, compliance reporting, and integration with existing banking infrastructure.
Category:
DevOps and Application Lifecycle
Tools and platforms that support the development, deployment, and maintenance of banking applications.
Analysis on right >
DevOps and Application Lifecycle analysis
Vendor Support & Ecosystem
(8 Yes /8 Known /15 Possible features)
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1. Flexible Licensing & Pricing Models
Choice of licensing options suitable for banks’ procurement policies.
No information available
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2. Knowledge Base Access
Self-service library of troubleshooting and configuration articles.
No information available
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3. Incident Escalation Protocols
Defined processes for urgent incident escalation.
No information available
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4. Multilingual Support
Support available in the bank’s preferred language.
No information available
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5. Release Notes & Roadmap Transparency
Regular updates about new features and planned changes.
Release notes and public roadmap updates provided for UrbanCode suite.
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6. Customer Feedback Channels
Proven process to capture and act on customer feedback.
IBM offers formal customer feedback channels to submit product feedback.
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7. Training & Certification Programs
Structured programs for user and administrator upskilling.
Structured training and certification programs are available for UrbanCode.
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8. Marketplace for Add-ons/Plugins
Curated library of integrations and extensions.
No information available
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9. Certified Implementation Partners
Access to experienced third-party integration consultants.
No information available
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10. Professional Services
Availability of consulting, migration, and integration services.
IBM professional services are available for setup, migration, and integration.
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11. Community & User Forums
Active communities for peer support and knowledge sharing.
Active user forums and cloud DevOps community for peer support.
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12. Comprehensive Product Documentation
Detailed and accessible documentation and user guides.
Extensive official technical documentation and user guides included.
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13. SLAs for Incident Response
Guaranteed response times per severity level in contract.
N/A
SLAs for incident response and dedicated enterprise support contracts are available. |
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14. Dedicated Account Manager
Single point of contact for escalated support or engagement.
No information available
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15. 24/7 Support Availability
Round-the-clock support for critical issues.
IBM advertises 24/7 support availability for UrbanCode enterprise clients.
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Backup, Restore & Data Resilience
(1 Yes /1 Known /15 Possible features)
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User Experience & Usability
(5 Yes /5 Known /15 Possible features)
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Cost Management & Optimization
(2 Yes /2 Known /15 Possible features)
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Collaboration & Workflow
(5 Yes /5 Known /15 Possible features)
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Testing & Quality Assurance
(6 Yes /6 Known /15 Possible features)
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Integration & Interoperability
(9 Yes /9 Known /15 Possible features)
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Scalability & Performance
(6 Yes /6 Known /15 Possible features)
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Security & Compliance
(6 Yes /6 Known /15 Possible features)
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Monitoring & Observability
(3 Yes /3 Known /15 Possible features)
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Deployment & Automation
(14 Yes /14 Known /15 Possible features)
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Publicly available data, summarised using AI.
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