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1. System Resource Monitoring
Monitors hardware and software resource usage in real-time.
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2. Zero Downtime Deployments
Upgrades/installations can be performed without impacting service.
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3. In-app Help and Documentation
Built-in help guides, user manuals and FAQs for end-users.
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4. Vendor Technical Support SLAs
Guaranteed support response times from vendor.
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5. 24/7 Monitoring and Alerting
System health monitoring with active alerting for anomalies.
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6. Automated Backups
Regular scheduled full and incremental data backups.
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7. Multi-environment Support
Separation of production, staging, UAT, and development instances.
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8. Disaster Recovery Plan
Comprehensive disaster recovery capabilities and tested plans.
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9. Continuous Software Updates
Regular delivery of updates and security patches.
Continuous product improvement/patching is noted as a key service element.
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10. Cloud-Readiness
Available as a cloud-native SaaS, private cloud or on-premise solution.
Supports cloud, on-premise, and hybrid deployments (cloud-readiness).
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