at Financial Technnology Year
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Kount® 360
from Equifax
An AI-driven fraud prevention and identity verification platform that uses machine learning, device fingerprinting, and behavioral analytics to detect and prevent fraud in real-time. Features include adaptive AI, case management, identity proofing, document verification with biometrics, and customizable rules for payment fraud, account takeover, and new account fraud prevention.
Category:
Fraud Detection and Prevention
in:
Compliance
Solutions for identifying and preventing various types of fraud across banking channels and products.
Analysis on right >
Category:
Know Your Customer (KYC)
in:
Compliance
Platforms for verifying customer identities, assessing risk, and meeting regulatory requirements for customer onboarding.
Fraud Detection and Prevention analysis
Support, Maintenance, and Vendor Reliability
(6 Yes /6 Known /7 Possible features)
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1. Online Community/Knowledge Base
Access to user forums, known issues, and best practices resources.
Online knowledge base and user community maintained per https://support.kount.com.
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2. Issue and Ticket Tracking System
Central system for raising, tracking, and managing support incidents.
Incident/ticket management system for support issues is included.
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3. Customer Success Management
Dedicated resources for onboarding, training, and continual improvement.
Customer onboarding and ongoing customer success teams are referenced in sales collateral.
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4. Regular Product Updates
Product enhancements and security patches delivered regularly.
Regular security and product feature updates throughout the year.
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5. Service Level Agreement (SLA) Uptime
Guaranteed minimum percentage of system availability.
No information available
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6. Comprehensive Documentation
Well-maintained reference docs, including API and configuration guides.
Comprehensive online documentation for API, configuration, and onboarding.
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7. 24/7 Technical Support
Access to round-the-clock technical support team.
24/7 technical support available from Equifax/Kount per the support site.
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Customer and Transaction Monitoring
(9 Yes /9 Known /9 Possible features)
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Integration and Extensibility
(8 Yes /8 Known /8 Possible features)
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User Interface and Experience
(6 Yes /6 Known /8 Possible features)
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Platform Scalability and Performance
(4 Yes /5 Known /8 Possible features)
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Compliance and Regulation Support
(3 Yes /3 Known /9 Possible features)
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Reporting and Analytics
(8 Yes /8 Known /9 Possible features)
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User Access and Security
(5 Yes /5 Known /8 Possible features)
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Alert and Case Management
(10 Yes /10 Known /12 Possible features)
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Detection Engine
(12 Yes /12 Known /15 Possible features)
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Data Integration and Sources
(9 Yes /9 Known /10 Possible features)
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Publicly available data, summarised using AI.
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