at Financial Technnology Year
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ACI Fraud Management
from ACI Worldwide
Real-time fraud detection solution for payment transactions across all channels. Uses AI, machine learning, and behavioral analytics to detect fraudulent activity. Features include real-time monitoring, case management, customer authentication, and enterprise fraud management across cards, online banking, and mobile channels.
Category:
Fraud Detection and Prevention
in:
Compliance
Solutions for identifying and preventing various types of fraud across banking channels and products.
Analysis on right >
Fraud Detection and Prevention analysis
Support, Maintenance, and Vendor Reliability
(5 Yes /5 Known /7 Possible features)
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1. Online Community/Knowledge Base
Access to user forums, known issues, and best practices resources.
No information available
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2. Issue and Ticket Tracking System
Central system for raising, tracking, and managing support incidents.
Issue/ticket tracking is a typical offering with support for enterprise products.
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3. Customer Success Management
Dedicated resources for onboarding, training, and continual improvement.
Customer success and onboarding are generally part of enterprise contracts.
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4. Regular Product Updates
Product enhancements and security patches delivered regularly.
Major vendors like ACI provide regular updates to keep up with evolving fraud methods and security practices.
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5. Service Level Agreement (SLA) Uptime
Guaranteed minimum percentage of system availability.
No information available
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6. Comprehensive Documentation
Well-maintained reference docs, including API and configuration guides.
Enterprise compliance products include technical/implementation guides and documentation.
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7. 24/7 Technical Support
Access to round-the-clock technical support team.
24/7 support is advertised by ACI for critical fraud and payments products.
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Customer and Transaction Monitoring
(7 Yes /7 Known /9 Possible features)
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Integration and Extensibility
(3 Yes /3 Known /8 Possible features)
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User Interface and Experience
(2 Yes /2 Known /8 Possible features)
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Platform Scalability and Performance
(5 Yes /5 Known /8 Possible features)
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Compliance and Regulation Support
(7 Yes /7 Known /9 Possible features)
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Reporting and Analytics
(3 Yes /3 Known /9 Possible features)
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User Access and Security
(1 Yes /1 Known /8 Possible features)
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Alert and Case Management
(8 Yes /8 Known /12 Possible features)
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Detection Engine
(9 Yes /9 Known /15 Possible features)
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Data Integration and Sources
(7 Yes /7 Known /10 Possible features)
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Publicly available data, summarised using AI.
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