at Financial Technnology Year
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Experian CrossCore
from Experian
Integrated fraud and identity management platform that helps financial institutions prevent fraud across the customer lifecycle. Features include identity verification, device intelligence, behavioral biometrics, and machine learning risk scoring to detect and prevent application fraud, account takeover, and payment fraud.
Category:
Fraud Detection and Prevention
in:
Compliance
Solutions for identifying and preventing various types of fraud across banking channels and products.
Analysis on right >
Fraud Detection and Prevention analysis
Support, Maintenance, and Vendor Reliability
(5 Yes /5 Known /7 Possible features)
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1. Online Community/Knowledge Base
Access to user forums, known issues, and best practices resources.
No information available
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2. Issue and Ticket Tracking System
Central system for raising, tracking, and managing support incidents.
Support tickets and case tracking system is provided via Experian's customer support portal.
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3. Customer Success Management
Dedicated resources for onboarding, training, and continual improvement.
Experian assigns customer success managers for onboarding and ongoing improvement.
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4. Regular Product Updates
Product enhancements and security patches delivered regularly.
Product is updated regularly with feature improvements and compliance patches.
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5. Service Level Agreement (SLA) Uptime
Guaranteed minimum percentage of system availability.
No information available
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6. Comprehensive Documentation
Well-maintained reference docs, including API and configuration guides.
Comprehensive documentation, including API and admin guides, available to clients.
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7. 24/7 Technical Support
Access to round-the-clock technical support team.
24/7 support available according to the Experian product support commitment.
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Customer and Transaction Monitoring
(8 Yes /8 Known /9 Possible features)
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Integration and Extensibility
(3 Yes /3 Known /8 Possible features)
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User Interface and Experience
(5 Yes /5 Known /8 Possible features)
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Platform Scalability and Performance
(5 Yes /5 Known /8 Possible features)
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Compliance and Regulation Support
(8 Yes /8 Known /9 Possible features)
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Reporting and Analytics
(8 Yes /8 Known /9 Possible features)
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User Access and Security
(8 Yes /8 Known /8 Possible features)
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Alert and Case Management
(2 Yes /2 Known /12 Possible features)
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Detection Engine
(9 Yes /9 Known /15 Possible features)
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Data Integration and Sources
(8 Yes /8 Known /10 Possible features)
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Publicly available data, summarised using AI.
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