at Financial Technnology Year
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IBM Safer Payments
from IBM
Real-time fraud detection and prevention solution for payment transactions. Uses AI, machine learning, and behavioral analytics to detect fraudulent activity across various payment channels with real-time scoring and self-learning algorithms.
Category:
Fraud Detection and Prevention
in:
Compliance
Solutions for identifying and preventing various types of fraud across banking channels and products.
Analysis on right >
Fraud Detection and Prevention analysis
Support, Maintenance, and Vendor Reliability
(6 Yes /6 Known /7 Possible features)
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1. Online Community/Knowledge Base
Access to user forums, known issues, and best practices resources.
Online knowledge base, forums, and community resources are provided.
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2. Issue and Ticket Tracking System
Central system for raising, tracking, and managing support incidents.
Integrated issue/ticket tracking is part of IBM's support ecosystem.
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3. Customer Success Management
Dedicated resources for onboarding, training, and continual improvement.
IBM Customer Success and onboarding teams are standard with enterprise support.
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4. Regular Product Updates
Product enhancements and security patches delivered regularly.
Regular product feature and security updates are published.
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5. Service Level Agreement (SLA) Uptime
Guaranteed minimum percentage of system availability.
No information available
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6. Comprehensive Documentation
Well-maintained reference docs, including API and configuration guides.
Comprehensive user and integrator documentation is maintained.
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7. 24/7 Technical Support
Access to round-the-clock technical support team.
24/7 IBM technical support and premium options available.
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Customer and Transaction Monitoring
(8 Yes /8 Known /9 Possible features)
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Integration and Extensibility
(7 Yes /7 Known /8 Possible features)
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User Interface and Experience
(6 Yes /6 Known /8 Possible features)
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Platform Scalability and Performance
(5 Yes /5 Known /8 Possible features)
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Compliance and Regulation Support
(9 Yes /9 Known /9 Possible features)
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Reporting and Analytics
(8 Yes /8 Known /9 Possible features)
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User Access and Security
(6 Yes /6 Known /8 Possible features)
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Alert and Case Management
(10 Yes /10 Known /12 Possible features)
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Detection Engine
(13 Yes /13 Known /15 Possible features)
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Data Integration and Sources
(9 Yes /9 Known /10 Possible features)
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Publicly available data, summarised using AI.
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