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1. API Documentation and Developer Support
Comprehensive resources for integrating or extending the platform.
API documentation/developer support available for integration partners.
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2. User Community and Forums
Access to peer support and shared best practices.
Community forums available for peer/client engagement.
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3. Third-party Audit Support
Assistance during regulatory or independent audits.
Vendor provides audit support as part of client contractual engagement.
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4. Custom SLAs
Can tailor SLAs to client-specific needs.
SS&C offers custom SLA negotiations for certain clients.
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5. Onsite/Remote Training Options
Comprehensive product training for users and administrators.
Provides both in-person and remote training offerings.
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6. Product Update Frequency
Average frequency of major product updates or patches.
No information available
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7. Self-service Knowledge Base
Online resources for common troubleshooting and FAQs.
User-facing knowledge base for product and regulatory FAQs.
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8. SLA-based Issue Resolution
Guaranteed response and resolution times as per SLA.
SLA-based incident and problem management offered.
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9. Dedicated Account Manager
Provides a single point of contact at the vendor.
A dedicated account manager is included for enterprise clients.
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10. 24/7 Support Availability
Support team available round-the-clock for issue resolution.
Global client baseāsupport offered 24/7 for issue resolution.
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Publicly available data, summarised using AI.
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