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Mitek Verify
from Mitek Systems
Identity verification platform with document authentication, biometric facial comparison, liveness detection, and NFC chip reading. Provides automated KYC workflows, risk-based verification, and fraud prevention with detailed verification reports and compliance features.
Category:
Know Your Customer (KYC)
in:
Compliance
Platforms for verifying customer identities, assessing risk, and meeting regulatory requirements for customer onboarding.
Analysis on right >
Category:
Fraud Detection and Prevention
in:
Compliance
Solutions for identifying and preventing various types of fraud across banking channels and products.
Know Your Customer (KYC) analysis
Vendor Support & Maintenance
(8 Yes /8 Known /10 Possible features)
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1. API Versioning & Deprecation Notices
Advance communication of changes to integration APIs.
API versioning and deprecation notifications are included in integration developer updates.
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2. User Community Forum
Online forum for peer support and knowledge sharing.
Community forums exist for knowledge sharing and peer support among Mitek clients.
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3. SLAs for Issue Escalation
Contracted timeframes for addressing critical issues.
No information available
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4. Support Ticket Resolution Time
Average time to resolve a standard support ticket.
No information available
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5. Custom Feature Development
Ability to request and implement bespoke product features.
Custom feature development is optionally available for enterprise customers.
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6. Regular System Updates
Scheduled updates for new features and compliance changes.
Mitek releases regular system and compliance updates for clients.
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7. Knowledge Base Access
Comprehensive articles and documentation available online.
Online knowledge base with comprehensive documentation is open to clients.
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8. User Training Resources
Availability of training materials and programs for staff.
Training resources and on-demand materials are available for customer teams.
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9. Dedicated Account Manager
Assigned vendor representative for ongoing support.
Dedicated account management is offered for enterprise clients.
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10. 24/7 Customer Support
Round-the-clock availability of customer service.
24/7 customer support is advertised, especially for enterprise clients.
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Scalability & Performance
(6 Yes /6 Known /10 Possible features)
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Analytics & Reporting
(9 Yes /9 Known /10 Possible features)
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Monitoring & Ongoing KYC
(9 Yes /9 Known /10 Possible features)
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Fraud Detection & Prevention
(8 Yes /8 Known /10 Possible features)
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Integration & Interoperability
(8 Yes /8 Known /10 Possible features)
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User Experience & Onboarding
(7 Yes /7 Known /10 Possible features)
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Regulatory Compliance & Reporting
(7 Yes /7 Known /10 Possible features)
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Data Security & Privacy
(9 Yes /9 Known /10 Possible features)
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Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD)
(7 Yes /7 Known /10 Possible features)
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Identity Verification
(8 Yes /8 Known /10 Possible features)
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Publicly available data, summarised using AI.
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