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at Financial Technnology Year
Identity & KYC/AML Data
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1. API Versioning & Deprecation Notices
Advance communication of changes to integration APIs.
Advance API versioning and deprecation notices available in technical documentation.
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2. User Community Forum
Online forum for peer support and knowledge sharing.
User community for knowledge sharing referenced in external review platforms.
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3. SLAs for Issue Escalation
Contracted timeframes for addressing critical issues.
No information available
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4. Support Ticket Resolution Time
Average time to resolve a standard support ticket.
No information available
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5. Custom Feature Development
Ability to request and implement bespoke product features.
Custom/bespoke functionality can be requested for enterprise contracts.
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6. Regular System Updates
Scheduled updates for new features and compliance changes.
FAQs and customer communications highlight regular platform updates.
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7. Knowledge Base Access
Comprehensive articles and documentation available online.
Knowledge base and support documentation available online.
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8. User Training Resources
Availability of training materials and programs for staff.
Comprehensive user training resources and onboarding guides available.
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9. Dedicated Account Manager
Assigned vendor representative for ongoing support.
Enterprise customers receive dedicated account managers as stated on website.
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10. 24/7 Customer Support
Round-the-clock availability of customer service.
24/7 support indicated in platform customer service offerings.
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