at Financial Technnology Year
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Real Identity Platform
from Onfido
AI-powered identity verification with document verification, facial biometrics, liveness detection, and fraud signals. Features automated ID verification workflows, customizable risk thresholds, and integration with AML screening services.
Category:
Know Your Customer (KYC)
in:
Compliance
Platforms for verifying customer identities, assessing risk, and meeting regulatory requirements for customer onboarding.
Analysis on right >
Category:
Fraud Detection and Prevention
in:
Compliance
Solutions for identifying and preventing various types of fraud across banking channels and products.
Know Your Customer (KYC) analysis
Vendor Support & Maintenance
(8 Yes /8 Known /10 Possible features)
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1. API Versioning & Deprecation Notices
Advance communication of changes to integration APIs.
API changes, deprecation and versioning notifications are communicated well in advance to developer partners.
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2. User Community Forum
Online forum for peer support and knowledge sharing.
User community forum and customer discussion area maintained for Onfido clients.
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3. SLAs for Issue Escalation
Contracted timeframes for addressing critical issues.
No information available
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4. Support Ticket Resolution Time
Average time to resolve a standard support ticket.
No information available
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5. Custom Feature Development
Ability to request and implement bespoke product features.
Enterprise clients can request custom integrations/features as a premium service.
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6. Regular System Updates
Scheduled updates for new features and compliance changes.
Regular platform and feature updates for new regulations/fixes announced per changelog and release notes.
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7. Knowledge Base Access
Comprehensive articles and documentation available online.
Full online knowledge base and documentation portal available to customers.
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8. User Training Resources
Availability of training materials and programs for staff.
Online and live staff training resources available.
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9. Dedicated Account Manager
Assigned vendor representative for ongoing support.
Dedicated account management teams highlighted for large customer engagements.
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10. 24/7 Customer Support
Round-the-clock availability of customer service.
24/7/365 client support and technical help desk described on support and pricing pages.
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Scalability & Performance
(6 Yes /6 Known /10 Possible features)
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Analytics & Reporting
(9 Yes /9 Known /10 Possible features)
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Monitoring & Ongoing KYC
(9 Yes /9 Known /10 Possible features)
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Fraud Detection & Prevention
(8 Yes /8 Known /10 Possible features)
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Integration & Interoperability
(9 Yes /9 Known /10 Possible features)
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User Experience & Onboarding
(8 Yes /8 Known /10 Possible features)
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Regulatory Compliance & Reporting
(9 Yes /9 Known /10 Possible features)
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Data Security & Privacy
(9 Yes /9 Known /10 Possible features)
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Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD)
(8 Yes /8 Known /10 Possible features)
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Identity Verification
(8 Yes /8 Known /10 Possible features)
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Publicly available data, summarised using AI.
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