at Financial Technnology Year
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GlobalGateway
from Trulioo
API-based platform for global identity and business verification with access to over a billion identities across 195 countries. Includes document verification, biometric verification, and business verification with integrated AML watchlist screening.
Category:
Know Your Customer (KYC)
in:
Compliance
Platforms for verifying customer identities, assessing risk, and meeting regulatory requirements for customer onboarding.
Analysis on right >
Category:
Anti-Money Laundering Systems
in:
Compliance
Solutions for detecting, preventing, and reporting potential money laundering activities and suspicious transactions.
Know Your Customer (KYC) analysis
Vendor Support & Maintenance
(8 Yes /8 Known /10 Possible features)
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1. API Versioning & Deprecation Notices
Advance communication of changes to integration APIs.
API version changes and deprecation notices communicated to clients in product updates and developer portal.
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2. User Community Forum
Online forum for peer support and knowledge sharing.
User community, discussion forums, and product feedback portals are offered for knowledge sharing and best practices.
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3. SLAs for Issue Escalation
Contracted timeframes for addressing critical issues.
No information available
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4. Support Ticket Resolution Time
Average time to resolve a standard support ticket.
No information available
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5. Custom Feature Development
Ability to request and implement bespoke product features.
Trulioo accepts requests for custom feature development/roadmap prioritization.
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6. Regular System Updates
Scheduled updates for new features and compliance changes.
System updates (feature and compliance) are regularly communicated and deployed.
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7. Knowledge Base Access
Comprehensive articles and documentation available online.
Extensive online knowledge base for product features, compliance, and integration.
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8. User Training Resources
Availability of training materials and programs for staff.
Product offers user training resources including documentation, webinars, and access to support.
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9. Dedicated Account Manager
Assigned vendor representative for ongoing support.
Dedicated account managers assigned for strategic clients, per sales collateral and web site.
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10. 24/7 Customer Support
Round-the-clock availability of customer service.
Global support model with options for 24/7 support is available at enterprise tier.
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Scalability & Performance
(6 Yes /6 Known /10 Possible features)
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Analytics & Reporting
(9 Yes /9 Known /10 Possible features)
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Monitoring & Ongoing KYC
(9 Yes /9 Known /10 Possible features)
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Fraud Detection & Prevention
(8 Yes /8 Known /10 Possible features)
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Integration & Interoperability
(9 Yes /9 Known /10 Possible features)
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User Experience & Onboarding
(7 Yes /7 Known /10 Possible features)
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Regulatory Compliance & Reporting
(9 Yes /9 Known /10 Possible features)
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Data Security & Privacy
(9 Yes /9 Known /10 Possible features)
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Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD)
(6 Yes /6 Known /10 Possible features)
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Identity Verification
(8 Yes /8 Known /10 Possible features)
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Publicly available data, summarised using AI.
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