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at Financial Technnology Year
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1. Number of Support Channels
Different methods available for contacting support (phone, email, chat, etc.)
No information available
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2. Training Hours Included
Amount of training included in standard package
No information available
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3. Support Response Time
Guaranteed maximum time for initial response to support tickets
No information available
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4. Implementation Time
Average time required for full system implementation
No information available
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5. Custom Development Services
Availability of custom feature development services
Custom development is available via consultancy or professional services.
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6. Regular Enhancement Releases
Scheduled release of new features and improvements
Regular product enhancements/releases are a stated benefit for Eikon SaaS.
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7. Service Level Agreement
Contractual guarantees for system performance and support
SLAs are part of commercial service contracts.
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8. Knowledge Base
Comprehensive self-service documentation and tutorials
Comprehensive self-service documentation and knowledge base is available.
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9. User Community
Active community of users for knowledge sharing
There is an active user community, forums, and knowledge sharing.
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10. Customer Success Manager
Dedicated account manager for ongoing relationship
Dedicated customer success/account managers are included with enterprise contracts.
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11. Training Programs
Formal training curriculum for system users
Training programs and curriculum are available for Eikon clients.
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12. Implementation Services
Professional services for system setup and configuration
Professional implementation services are offered by LSEG.
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13. 24/7 Support
Around-the-clock technical support availability
24/7 support is available as part of global support commitments.
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