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at Financial Technnology Year
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1. Supported concurrent users
Maximum number of concurrent users the system can support
No information available
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2. Support response time
Average time to first response for support tickets
No information available
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3. User feedback mechanism
Process for users to provide feedback and enhancement requests
Product feedback and enhancement requests supported via client portals and account managers.
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4. Client success management
Dedicated client success resources for ongoing support
Client success management referenced in ongoing support section.
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5. Sandbox environment
Availability of sandbox or test environments
No information available
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6. Regular updates
Frequency and transparency of system updates and enhancements
Refinitiv provides frequent platform updates and release notes.
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7. Implementation services
Professional services for system implementation
Professional services offered for implementation and onboarding.
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8. In-app guidance
Contextual help and guidance within the application
In-app guidance and contextual assistance available.
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9. User community
Active user community for knowledge sharing
Global client/user community and knowledge sharing referenced.
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10. Support SLA
Defined service level agreements for technical support
Support SLAs discussed during onboarding.
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11. User training resources
Comprehensive training materials and programs
Formal training resources, webinars, and support programs available.
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12. Multi-language support
Availability of the interface in multiple languages
System available in multiple languages for global clients.
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13. Role-based access control
Granular control over user permissions based on roles
Role-based permissioning described in administration/security overview.
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14. Interface customization
Ability for users to customize their interface and workflows
Interface customization—users can configure dashboards and workflows.
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