at Financial Technnology Year
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Oracle Banking Virtual Account Management
from Oracle Financial Services
Centralized payment processing and collections solution providing virtual account management, cash flow visibility, and integrated liquidity management for corporate banking clients.
Category:
Payment and Collection Solutions
Systems that facilitate various payment and collection methods tailored to corporate needs.
Analysis on right >
Payment and Collection Solutions analysis
Support, Documentation, and Training
(7 Yes /7 Known /7 Possible features)
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1. Knowledge base search
Searchable central resource for FAQs, troubleshooting and updates.
Searchable knowledge base for FAQs and help available as an Oracle support layer.
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2. Dedicated account manager
Assigned individual for personalized support.
Dedicated account manager for enterprise clients as part of premium support contracts.
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3. Self-paced eLearning
Access to online self-service training modules.
Online training modules and eLearning self-paced resources provided.
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4. Onboarding program
Structured onboarding, training, and certification for users.
Structured onboarding programs for bank/client users detailed in implementation materials.
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5. In-product help tooltips
Context-sensitive help links and tooltips.
In-product guidance, tooltips, and help links available throughout the UI.
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6. Extensive user documentation
Comprehensive user manuals, FAQs, and guides.
Comprehensive user documentation (manuals, FAQs, guides) available in Oracle's support/resources library.
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7. 24/7 customer support
Round-the-clock phone, email or chat support.
24/7 support options available from Oracle for enterprise banking customers.
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Pricing and Cost Transparency
(5 Yes /5 Known /7 Possible features)
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Product Scalability and Performance
(6 Yes /6 Known /8 Possible features)
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Reporting and Analytics
(8 Yes /8 Known /9 Possible features)
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User Experience and Accessibility
(6 Yes /6 Known /9 Possible features)
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Security and Compliance
(10 Yes /10 Known /11 Possible features)
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Connectivity and Integration
(8 Yes /8 Known /10 Possible features)
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Collection Management and Receivables
(10 Yes /10 Known /11 Possible features)
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Payment Processing
(11 Yes /11 Known /12 Possible features)
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Account Integration and Management
(11 Yes /11 Known /12 Possible features)
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Publicly available data, summarised using AI.
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