at Financial Technnology Year
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FIS CRM Banking Solutions
from FIS Global
Offers 360-degree customer view, customer journey management, campaign management, lead management, automated onboarding, AI-powered next-best-action recommendations, and integration with core banking platforms for seamless retail banking operations.
Category:
Customer Relationship Management
in:
Retail Banking
Systems that help banks manage customer interactions, track customer information, and deliver personalized services.
Analysis on right >
Customer Relationship Management analysis
Technical and Operational Considerations
(11 Yes /11 Known /15 Possible features)
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1. Transaction Processing Speed
Number of customer transactions the system can process per second
No information available
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2. Backup Frequency
How often system data is automatically backed up
No information available
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3. System Uptime
Guaranteed availability of the system
No information available
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4. User Concurrency
Maximum number of simultaneous users the system can support
No information available
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5. Mobile Responsiveness
Automatic adaptation of interfaces to different screen sizes
Mobile responsive interfaces are shown in demo videos and documentation.
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6. System Customization Tools
Features allowing banks to customize the system without vendor intervention
Bank-configurable customization tools referenced as key for rapid deployment/adoption.
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7. Accessibility Compliance
Adherence to accessibility standards for users with disabilities
Accessibility compliance stressed in FIS product and UI documentation.
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8. Multi-currency Support
Handling of multiple currencies in transaction and account data
Multi-currency support offered, as needed for global banking operations.
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9. Multi-language Support
Ability to present interfaces in multiple languages
Multi-language support provided; product supports internationalized deployments.
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10. Data Encryption
Encryption of sensitive customer data at rest and in transit
Data encryption (at rest and in transit) is industry standard and detailed in FIS trust/security documents.
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11. Disaster Recovery
Built-in capabilities for system recovery after disruption
Disaster recovery is a standard required feature and covered in FIS technical and compliance materials.
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12. Scalability
Ability to handle growing volumes of customers and transactions
Solution designed for scalability to large enterprise banking clients, per solution whitepapers.
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13. Hybrid Deployment Support
Ability to operate in mixed cloud/on-premises environments
Hybrid deployment (cloud + on-prem) support promoted in integration/architecture documentation.
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14. On-premises Deployment Option
Availability of traditional on-site deployment model
On-premises deployment option available, per implementation guides for regulated financial institutions.
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15. Cloud Deployment Option
Availability of cloud-based deployment model
Cloud deployment available, as per all modern FIS banking solution modules.
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Compliance and Risk Management
(8 Yes /8 Known /13 Possible features)
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Mobile and Digital Features
(5 Yes /5 Known /13 Possible features)
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Personalization and Customer Experience
(4 Yes /4 Known /13 Possible features)
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Integration Capabilities
(6 Yes /6 Known /14 Possible features)
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Analytics and Reporting
(7 Yes /7 Known /14 Possible features)
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Customer Service Features
(4 Yes /4 Known /13 Possible features)
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Sales and Marketing Capabilities
(7 Yes /7 Known /14 Possible features)
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Omnichannel Banking Support
(3 Yes /3 Known /12 Possible features)
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Core CRM Functionality
(9 Yes /9 Known /12 Possible features)
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Publicly available data, summarised using AI.
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