at Financial Technnology Year
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Features in Product Performance Dashboards
for Product Development
Visualization tools that track key performance indicators for insurance products, helping teams identify trends and make data-driven optimization decisions.
We ask vendors to mark their product against our feature list. It is not available for all products and in some cases we have derived data from publicly available sources. The list of features follows. Vendors can add a further 10 key features of their own.
Alerting & Notification
Automated alerts and notifications that flag important changes or events in insurance product performance.
- Alert Customization
- Users can define severity, channel, and format of notification.
- Escalation Protocols
- Unresolved alerts can be escalated and re-assigned automatically.
- Frequency of Notification
- Frequency at which the system can send notifications for events or alerts.
- Multi-Channel Notification
- Delivery of alerts via multiple channels (email, SMS, push, in-app).
- Summary Digest Emails
- Option to receive summarised reports on performance periodically.
- Threshold-Based Alerts
- Users can set thresholds on KPIs to trigger notifications.
Analytics & Advanced Insights
Functionalities that unlock deeper insights, predictive capabilities, and support for advanced analytics methods.
- Advanced Filtering Capabilities
- Complex slicing and dicing of data for granular views.
- Anomaly Detection
- Automatically surfaces outliers or unexpected patterns.
- Historical Data Archiving
- Archives historical data for longitudinal analysis.
- Predictive Analytics Integration
- Can include or connect to predictive models for forecasting performance.
- Scenario/What-If Analysis
- Test the impact of changing variables on key metrics.
- Segmentation Analysis
- Supports analysis by customer cohort, product line, or other segments.
- Statistical Analysis Tools
- Built-in options for statistical evaluation (correlations, distributions, significance tests, etc.).
- Time to Insight
- Average time from query/action to answer/insight surfaced.
Collaboration & Workflow
Features supporting team collaboration, shared insights, and promoting decision-making within product development groups.
- Commenting/Annotation
- Users can annotate dashboards, data points, or charts for discussion.
- Insight Sharing Frequency
- Maximum scheduled dashboard/email share events supported per day.
- Real-Time Collaborative Editing
- Multiple users can view and edit dashboards simultaneously.
- Role-Based Access
- Set permissions by role or user group (view, edit, admin, etc.).
- Sharing Controls
- Granular control over who can share, publish, or distribute dashboards.
- Task Assignment & Workflow Integration
- Assign tasks related to dashboard insights and link to workflow tools (JIRA, Asana, etc.).
- User Notification Options
- Supports multiple modes of user notification (email, in-app, SMS, etc.).
- Version Control
- Track changes and revert to previous dashboard versions as needed.
Data Integration & Connectivity
Capabilities that enable the dashboard to gather, connect to, and update data from various sources relevant to insurance product performance.
- APIs Support
- Offers robust API access for inbound and outbound data ingestion.
- Data Latency
- Time between data generation and its representation on the dashboard.
- Data Model Flexibility
- Can accommodate varying data models or schemas (custom fields, entity adjustments).
- Data Validation
- Automatically checks and highlights data inconsistencies, missing values, or errors upon ingestion.
- Data Volume Handling
- Maximum data records supported per dashboard update cycle.
- ETL (Extract, Transform, Load) Automation
- Automates extraction, transformation, and loading of data for dashboard preparation.
- Manual Data Upload
- Allows users to upload and import data files directly into the dashboard.
- Multi-Source Connectivity
- Connects to multiple internal and external data sources (e.g., policy admin, claims, CRM, external data services).
- Real-Time Data Sync
- Supports updating data in real-time or near real-time for up-to-date dashboard views.
- Scheduled Data Refresh
- Automates regular data refreshes at configurable intervals.
Integration with Insurance Product Lifecycle
Capacities that connect dashboard insights directly into insurance product development and optimization cycles.
- A/B Testing Support
- Handles side-by-side comparisons of product variants in real time.
- Change Log Visualization
- Timeline tracking of key product changes and their outcomes.
- Feature Impact Analysis
- Determines how individual product features affect performance KPIs.
- Feedback Loop Integration
- Links user or broker feedback directly to dashboard metrics.
- Product Version Tracking
- Links performance data to specific product releases/versions.
- Project Management Integration
- Connects with project management tools to feed insights into agile cycles.
KPI and Metrics Tracking
Functionality to define, monitor, and analyze key performance metrics critical to insurance product development.
- Automated Alerts on KPI Changes
- Sends notifications when KPIs cross certain thresholds.
- Custom KPI Configuration
- Ability to define new KPIs tailored to specific product or project needs.
- KPI Calculation Speed
- Average computation time to refresh or recalculate KPIs.
- Metric Drill-Down
- Navigate from high-level KPIs into underlying metrics, products, or business segments.
- Pre-Built Insurance KPIs
- Includes a library of commonly used insurance KPIs (loss ratio, claims frequency, policy growth, etc.).
- Real-Time KPI Updates
- KPIs are updated automatically as soon as data changes.
- Target/Benchmark Comparison
- Compare current performance against predefined targets or historical benchmarks.
- Trend Analysis
- Visualizes KPIs over time to highlight trends and seasonality.
- Variance Analysis
- Highlights variances between actual, forecasted, and target KPIs.
Security & Compliance
Measures and controls to safeguard data and ensure compliance with insurance and financial regulations.
- Audit Logging
- All user access and changes are logged for review and audit.
- Data Encryption at Rest
- Data stored within the system is encrypted for security.
- Data Encryption in Transit
- Data is encrypted during transmission between systems or users.
- GDPR/Data Privacy Tools
- Supports data subject requests and other privacy obligations.
- Multi-Factor Authentication
- Requires more than one method to authenticate user access.
- Regulatory Compliance Certifications
- Holds recognized certifications (SOC 2, ISO 27001, etc.).
- Role-Based Security Policies
- Policies can be tailored to different user types and roles.
- Single Sign-On (SSO) Support
- Supports secure, centralized authentication via SSO.
Support, Training, & Documentation
Enablers for successful adoption, long-term support, and self-service help for dashboard users.
- 24/7 Customer Support
- Access to vendor support at all times.
- Community Forum/Knowledge Base
- Searchable resource for best practices, FAQs.
- Context-Sensitive Help
- In-app help that adjusts to context or screen.
- Documentation Completeness
- Level of detail in documentation provided.
- Onsite Training Option
- Option for live, instructor-led training at customer location.
- Training Materials Available
- Provision of videos, webinars, and other learning resources.
- User Onboarding Flow
- Guided onboarding tours and tutorials for new users.
User Management & Administration
Administrative controls to manage dashboard users, groups, roles, and platform settings.
- Bulk User Upload
- Ability to onboard large groups of users at once.
- Custom Role Definitions
- Set up custom roles with tailored permissions.
- License Usage Analytics
- Tracks assigned vs. used licenses and access patterns.
- User Audit Reporting
- Periodic reporting of user activity for compliance.
- User Provisioning & Deprovisioning
- Automated user account creation/removal via central directory or manually.
Visualization and User Interface
Tools and features that enhance how data and KPIs are presented for intuitive understanding and actionable insight.
- Accessibility Compliance
- Supports WCAG or similar accessibility standards for diverse user needs.
- Chart Types
- Range of visualizations supported (bar, line, pie, heatmaps, waterfall, etc.).
- Customizable Layouts
- Flexibility in arranging and customizing dashboard views and widgets.
- Dashboard Load Time
- Time it takes for a dashboard to become interactive after opening.
- Export/Download Visualizations
- Export charts, dashboards, or data in various formats (PDF, Excel, PNG, etc.).
- Interactive Dashboards
- Users can filter, drill down, and interact with dashboard elements in real time.
- Mobile Responsiveness
- Dashboard interfaces adjust for optimal display and use on mobile devices.
- Theming/Branding Options
- Can apply organization-specific colors, logos, and styles.
- Widget Library Size
- Number of pre-built widgets or visualization tools available.