at Financial Technnology Year
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Features in Mobile Sales Enablement Tools
for Distribution and Agency Management
Applications and hardware that empower field agents to quote, bind, and issue policies remotely using tablets, smartphones, or specialized mobile devices.
We ask vendors to mark their product against our feature list. It is not available for all products and in some cases we have derived data from publicly available sources. The list of features follows. Vendors can add a further 10 key features of their own.
Agent Productivity & Collaboration
Features aimed at maximizing field agent efficiency and supporting collaboration with colleagues or managers.
- Automated follow-up scheduling
- Smart reminders and auto-scheduling for next steps with clients.
- Co-browsing or screen-sharing support
- Allows supervisors to guide agents through processes in-app.
- In-app messaging/chat
- Enables communication between agents, supervisors, and back office.
- Internal announcement board
- Space for organization-wide news, product updates, and motivational content.
- Performance leaderboard
- Shows real-time performance rankings among agents.
- Task delegation & monitoring
- Supervisors can assign and track completion of tasks.
- Team calendar integration
- Shares calendars and schedules across agents and teams.
- Voice note recording and sharing
- Agents can record and send quick voice messages to each other or to back office.
Analytics & Reporting
Tools that generate actionable intelligence and allow tracking of sales and agent productivity.
- Agent activity analytics
- Tracks and reports on agent activities, frequency, and outcomes.
- Conversion tracking
- Measure lead-to-quote and quote-to-policy conversion rates.
- Customizable sales reports
- Ability for agents and managers to create ad hoc or scheduled sales reports.
- Export to Excel/CSV/PDF
- Enables reports and analytics data to be exported.
- Goal tracking and alerts
- Allows agents or teams to set, monitor, and receive alerts about personal or team targets.
- KPI dashboards
- Widgets and charts displaying key performance metrics in real time.
- Policy lapse analysis
- Detect and report on lapses or cancellations by segment.
- Product mix analysis
- Breakdown of sales by product, coverage type, or demographic.
- Real-time data refresh rate
- Frequency with which data on the dashboard is updated.
CRM Integration & Customer Data Management
Features relating to maintaining, updating, and leveraging client data for targeted sales activity.
- 360-degree client view
- Presents all relevant client information (policies, interactions, claims, etc.) in one view.
- Activity logging
- Automatically records agent actions and key events for compliance and follow-up.
- Client communication history
- Stores email, SMS, and call history related to each customer.
- Contact management
- Enables viewing, creating, editing, and organizing client profiles from the mobile interface.
- Duplicate record detection
- Alerts users to potential duplicate customer entries.
- Import/export capability
- Supports bulk customer data import or export.
- Lead management
- Tools to capture new leads, assign priority, and track progress from initial contact to closure.
- Notes & task management
- Allows field agents to add notes and set reminders or follow-up tasks for customers.
- Sync with master CRM
- Bi-directional data syncing between the mobile device and main CRM system.
Deployment & Support
Practical considerations for roll-out, support, and ongoing maintenance in the field.
- App store distribution
- Can be published or privately distributed via major app stores (Apple, Google).
- Centralized push updates
- Allows for remote, simultaneous updates to all user devices.
- Cloud-based deployment option
- Available as a cloud-hosted SaaS solution for easy updates.
- Device compatibility matrix
- List of supported operating systems and device models.
- Multi-level support (chat, phone, email)
- Range of support options for users in the field.
- Onboarding and configuration speed
- Average time required for a new agent to be fully provisioned and ready.
- Self-service troubleshooting tools
- Wizard-driven diagnostics for common issues.
- Usage reporting to IT/admins
- Accessible reporting on user adoption and health status.
Document Management & e-Signatures
Covers features related to secure document handling and digital signing.
- Automatic document expiry notifications
- Notifies agents/clients if specific documents are nearing expiration or need renewal.
- Bulk document upload
- Enables uploading multiple documents at once.
- Compliance checks (KYC/AML)
- Automated checks for regulatory compliance when uploading/processing customer documents.
- Document scanning via camera
- Translates photos or scans of documents into digital records.
- Document versioning
- Tracks and manages different versions of files uploaded or edited.
- Embedded e-signature workflow
- Supports fully digital signing process within the app, including signature requests.
- Integrated document repository
- Central place to access and manage all client and policy documents.
- Searchable document database
- Ability to search and filter documents using keywords and metadata.
- Secure document sharing
- Allows safe sharing of documents with clients or underwriters directly from the mobile device.
Integration & Interoperability
Assesses how well the product connects with other systems necessary for insurance operations.
- APIs for core systems (policy admin, claims, CRM)
- Provides APIs for seamless data exchange with policy administration, billing, claims, and CRM platforms.
- Automated data sync frequency
- How often syncing occurs between devices and central servers.
- Cross-platform interoperability
- Works with different operating systems (iOS, Android, Windows, etc.).
- Plugin/module ecosystem
- Allows for certified plugins or add-ons to enhance core functionality.
- Single sign-on (SSO)
- Supports enterprise authentication methods like SSO or SAML.
- Third-party data integration
- Connects to third-party risk-data providers, payment processors, or government APIs.
- Webhooks
- Supports triggering workflows or alerts based on app events.
Payments & Collections
Provides tools to collect premiums and other client payments remotely and securely.
- Automatic payment reminders
- Notifies clients and agents about upcoming payment deadlines.
- E-receipt issuance
- Provides electronic payment receipts immediately after transaction.
- Instalment plan support
- Allows splitting premium payments into scheduled instalments.
- Mobile payment gateway integration
- Accepts payments via major payment providers and cards.
- Payment security (PCI-DSS compliance)
- Conforms to current data security standards for payment processing.
- Payment status monitoring
- Real-time update on the payment success, failure, or pending status.
- Premium calculation and breakdown
- Shows a detailed calculation and allocation of customer premiums including taxes and surcharges.
- Refund processing
- Supports initiation of premium refunds from the mobile app.
- Transaction speed
- Average time for payment transaction to complete.
Quoting & Policy Issuance
Capabilities that enable agents to generate quotes, bind coverage, and issue insurance policies remotely.
- Document upload (photos/PDFs)
- Ability to attach supporting documents directly to applications from camera or files.
- E-signature capture
- Enables clients to sign applications and documents digitally.
- Instant quote generation
- Ability to produce quotes in real time based on inputted customer data.
- Policy binding from the field
- Agents can bind policies without waiting for office approval.
- Policy issuance PDF instant download
- Allows policies to be generated as downloadable PDFs on the spot.
- Pre-filled forms
- Auto-populates customer or policy data to minimize manual entry.
- Pre-integrated product catalog
- Access to up-to-date lists of available insurance products and coverage options.
- Quote-to-bind turnaround time
- Average duration from quote initiation to policy binding.
- Real-time premium calculation
- Calculates policy premiums instantly as user changes options or values.
- Risk assessment integration
- Links to third-party data sources for automated risk evaluation (e.g., address validation, credit, etc.).
- Underwriting rules engine
- Automated decision-making on eligibility and pricing based on configurable underwriting rules.
Security, Compliance & Data Privacy
Ensures that the solution adheres to data security, privacy, and regulatory standards appropriate to insurance.
- Audit logs
- Maintains comprehensive and non-editable logs of all critical actions.
- Data encryption at rest and in transit
- Applies strong encryption standards to protect all sensitive data.
- Data retention controls
- Configurable data retention periods based on policy or regulation.
- Device/app remote wipe
- Allows wholesale data wipe from lost/stolen devices.
- Incident response and alerting
- Automatic alerts and escalation for detected security incidents.
- Regulatory compliance (GDPR, HIPAA, etc.)
- Supports data handling requirements for relevant jurisdictions.
- Role-based access control
- Defines permissions based on user roles (agent, admin, manager, etc.).
- Session timeout
- Automatic logout after a defined period of inactivity.
- Two-factor/multi-factor authentication
- Requires extra authentication steps for higher security.
Training & Knowledge Resources
Ensures agents can access up-to-date educational content, product materials, and help documentation.
- Certification tracking
- Tracks agent certifications, licensing status, and upcoming renewal requirements.
- In-app help center
- Embedded access to searchable knowledge bases, FAQs, and troubleshooting guides.
- Knowledge content download
- Ability to download resources for offline use.
- Live chat support
- Enables real-time help through chat with support or mentors.
- Product update notifications
- Alerts when new products, features, or procedural changes are introduced.
- Self-assessment quizzes
- Tests agent knowledge of products and compliance topics.
- Usage analytics for training materials
- Tracks which materials are accessed and how often.
- Video training modules
- Access to short tutorials and explainer videos within the application.
User Experience & Accessibility
Features that focus on ease of use, intuitiveness, and accessibility for field agents using different mobile devices.
- Accessibility to visually/hearing impaired
- Incorporates features for users with disabilities (screen reader compatibility, adjustable fonts, etc.).
- Configurable dashboards
- Allows users to customize their landing dashboards for relevant insights.
- Dark mode
- Option for a user interface that reduces eye strain in low-light conditions.
- Guided onboarding
- Step-by-step guidance for new users to become proficient quickly.
- Multi-device support
- Supports smartphones, tablets, and possibly specialized hardware.
- Multilingual interface
- Provides an interface in multiple languages to support diverse agent populations.
- Offline functionality
- Ability to access and use core features without an active internet connection.
- Push notifications
- Provides timely alerts and reminders for quotes, renewals, and tasks.
- Quick login (biometric or PIN)
- Uses biometrics (fingerprint, face), PIN, or OTP for rapid and secure app access.
- Real-time interface responsiveness
- Measures how quickly the user interface updates based on user input.
- Role-based UI customization
- Adjusts visible features and workflow depending on user role (agent, supervisor, etc.).