at Financial Technnology Year
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Features in ATM and Branch Technology
for Retail Banking
Hardware and software for physical banking locations, including ATMs, cash recyclers, and branch automation systems.
We ask vendors to mark their product against our feature list. It is not available for all products and in some cases we have derived data from publicly available sources. The list of features follows. Vendors can add a further 10 key features of their own.
ATM Hardware Capabilities
Physical capabilities and specifications of ATM machines
- Accessibility Features
- Compliance with ADA requirements including wheelchair access, braille keypads, and audio guidance
- Biometric Authentication
- Support for fingerprint, facial recognition, or other biometric verification methods
- Bulk Note Acceptance
- Ability to accept multiple bills in a single deposit transaction without individual insertion
- Card Reader Technology
- Support for chip cards, contactless/NFC, and magnetic stripe cards
- Cash Dispensing Capacity
- Maximum amount of cash the ATM can hold before requiring replenishment
- Check Scanning
- Capability to scan and process check deposits with image capture
- Coin Dispensing
- Ability to dispense coins for more precise withdrawal amounts
- Deposit Acceptance
- Ability to accept cash and check deposits from customers
- Energy Efficiency
- Power consumption rating during operation and standby
- Mobile Integration
- Support for cardless transactions via mobile phone (QR codes, NFC)
- Multi-Denomination Dispensing
- Capability to dispense various bill denominations (not just standard 20s)
- Processing Speed
- Time required to complete standard transactions
- Screen Size
- Diagonal measurement of display screen
- Touchscreen Capability
- Interactive touchscreen interface rather than physical buttons only
ATM Network Management
Features related to monitoring, maintaining, and managing ATM networks
- API Integration Capabilities
- Support for integration with core banking and third-party systems
- Cash Management Forecasting
- Algorithms to predict cash needs based on usage patterns
- Fleet Management Dashboard
- Centralized monitoring interface for entire ATM network
- Incident Response Time
- Average time to respond to and begin resolving ATM issues
- Load Balancing
- Ability to direct customers to nearby less busy ATMs during high-volume periods
- Network Connection Redundancy
- Backup connection methods if primary network fails
- Performance Analytics
- Detailed reporting on usage patterns, transaction types, and performance metrics
- Predictive Maintenance
- AI-based prediction of maintenance needs before failures occur
- Remote Monitoring Capabilities
- Ability to monitor ATM status, cash levels, and functionality remotely
- Remote Software Updates
- Ability to deploy software updates without physical intervention
- Terminal Management System
- Comprehensive software for managing all aspects of ATM operations
- Transaction Reconciliation
- Automated balancing and reconciliation of all transactions
- Uptime Percentage
- Average operational availability of ATMs in the network
ATM Security Features
Security measures to protect ATM hardware, software, and customer transactions
- Alarm Systems
- Integration with silent alarms and monitoring services
- Camera Integration
- Number of security cameras monitoring ATM usage and surroundings
- Card Data Protection
- Compliance with PCI DSS standards for card data protection
- Customer Authentication Time Limits
- Maximum time allowed for authentication before session timeout
- EMV Chip Compliance
- Support for EMV chip card security standards
- End-to-End Encryption
- Encryption of all data from card entry through transaction processing
- Multi-factor Authentication
- Support for additional verification beyond PIN (biometric, OTP)
- PIN Shield Design
- Physical design elements to prevent PIN observation during entry
- Physical Location Monitoring
- Sensors to detect physical tampering with ATM installation
- Safe Rating
- Security rating of internal cash storage safe
- Skimming Detection
- Technology to detect and prevent card skimming devices
- Software Update Frequency
- Frequency of security software updates
- Transaction Anomaly Detection
- AI-based monitoring to flag unusual transaction patterns
- Vandal Resistance Rating
- Rating of physical durability against tampering attempts
ATM Software & User Experience
Software capabilities and user interaction features of ATM systems
- Account Management
- Capability to view balances, statements, and perform transfers between accounts
- Appointment Scheduling
- Option to schedule branch appointments directly from the ATM
- Bill Payment Functionality
- Ability to pay bills to registered payees directly from the ATM
- Digital Receipt Options
- Support for email, SMS, or app-based transaction receipts as alternatives to paper
- Favorite Transaction Memory
- Capability to remember and suggest frequent transactions for returning customers
- Guided User Assistance
- Interactive help videos or animations to assist with complex transactions
- Multi-language Support
- Number of languages available for customer interactions
- Personalized Greeting
- Ability to recognize and greet customers by name based on card information
- Product Applications
- Ability to apply for new banking products like loans or credit cards
- Screen Timeout Customization
- Ability for users to extend session time for complex transactions
- Transaction Time Limit
- Maximum allowed session time before timing out for security
- Transaction Variety
- Number of different transaction types supported beyond basic withdrawals
- User Interface Customization
- Ability to customize UI based on customer preferences or bank branding
Branch Self-Service Technology
Self-service technologies available within branch locations
- Account Opening Terminals
- Self-service stations for opening new accounts or products
- Automated ID Verification
- Self-service identity verification through document scanning and biometrics
- Card Printing Speed
- Time to produce a fully functional payment card in-branch
- Contactless Service Options
- Touch-free interaction methods for self-service technologies
- Digital Document Stations
- Self-service stations for document uploading and processing
- Educational Displays
- Interactive screens providing product information and financial education
- Instant Card Issuance
- On-site printing of debit or credit cards for immediate use
- Interactive Teller Machines
- Advanced ATMs with video conferencing to remote tellers
- Kiosk Accessibility
- Compliance with accessibility standards for self-service kiosks
- Queue Management System
- Digital system for customer check-in and wait time management
- Remote Assistance Integration
- Ability for customers to connect with specialists not present in branch
- Video Banking Hours
- Hours when video teller service is available beyond branch hours
- Wait Time Accuracy
- Accuracy of predicted wait times provided to customers
Branch Technology Infrastructure
Core technology systems and infrastructure supporting branch operations
- Backup Power Systems
- Duration branch technology can operate during power outages
- Branch Connectivity Bandwidth
- Data transfer capacity of branch network connection
- Cloud vs. On-Premises
- Deployment model for branch technology systems
- Core Banking System Integration
- Seamless connection between branch technology and core banking platform
- Data Center Redundancy
- Multiple data centers for failover in case of outages
- Data Synchronization
- Real-time synchronization of data across channels and branches
- Disaster Recovery Time Objective
- Time to restore branch systems after major incident
- Network Reliability
- Uptime percentage of branch network infrastructure
- Network Security
- Advanced security measures protecting branch networks from intrusion
- System Response Time
- Average time for banking applications to respond to queries
- Virtualization Capabilities
- Support for virtualized applications and desktop environments
- Wireless Coverage
- Percentage of branch with reliable wireless connectivity for mobile devices
Compliance and Security
Features ensuring regulatory compliance and security in branch and ATM operations
- AML Compliance Automation
- Automated monitoring and flagging of potentially suspicious transactions
- Biometric Authentication
- Types of biometric verification supported (fingerprint, facial, etc.)
- Branch Video Surveillance
- Coverage of video monitoring within branch locations
- Compliance Training Modules
- Digital training tools for staff compliance education
- Data Privacy Controls
- Systems ensuring compliance with data protection regulations
- Document Authenticity Verification
- Technology to verify authenticity of identification documents
- Environmental Monitoring
- Systems monitoring temperature, water, smoke for physical infrastructure protection
- KYC Digital Verification
- Electronic verification of customer identity documents
- Physical Access Control
- Electronic systems controlling access to sensitive areas
- Regulatory Reporting Automation
- Automated generation of required regulatory reports
- Security Incident Response Time
- Average time to respond to security incidents
- Staff Authentication Levels
- Multiple levels of authentication for staff based on transaction sensitivity
- Transaction Monitoring
- Real-time monitoring of transactions for fraud and compliance issues
- Video Retention Period
- Duration security video footage is stored
Digital Integration Features
Integration between branch/ATM systems and digital banking channels
- API Availability
- Number of APIs available for integrating branch/ATM with other systems
- Branch Digital Signage
- Dynamic digital displays with personalized marketing based on mobile app data
- Branch WiFi Integration
- Secure customer WiFi with banking app integration in branches
- Cardless Withdrawal
- Support for cash withdrawals using mobile app instead of physical card
- Cross-Channel Transaction Continuity
- Ability to start transactions in one channel and complete in another
- Digital Appointment Booking
- Online scheduling system for branch appointments
- Digital ID Integration
- Support for digital identity verification across channels
- Mobile Branch Locator
- GPS-based functionality to find nearest branch or ATM with specific features
- Mobile Pre-staging
- Ability to prepare ATM transactions on mobile before approaching machine
- Omnichannel Analytics
- Unified analytics across digital and physical channels
- QR Code Functionality
- Support for QR codes to authenticate or facilitate transactions
- Unified Customer View
- Single consolidated view of customer across all channels
Staff Productivity Tools
Technology enhancing staff efficiency and effectiveness in branches
- Customer Analytics Dashboard
- Real-time customer insights for personalized service
- Digital Onboarding Tools
- Paperless account opening and customer onboarding solutions
- Document Management System
- Digital storage and retrieval of customer documents
- Internal Communication Platform
- Digital platform for staff communication and collaboration
- Knowledge Management System
- Centralized repository of information and procedures for staff reference
- Onboarding Time Reduction
- Percentage reduction in time to complete new account opening
- Performance Analytics
- Metrics tracking individual and team performance
- Staff Scheduling Technology
- Automated scheduling based on predicted branch traffic and staff skills
- Tablet Banking
- Mobile devices allowing staff to assist customers anywhere in branch
- Task Management Software
- Digital workflow and assignment tracking for branch tasks
- Training Modules
- Digital learning tools for ongoing staff development
- Video Conferencing Integration
- Built-in capability to connect customers with remote specialists
Teller Technology
Systems and tools used by branch tellers to serve customers
- Automated Regulatory Compliance
- Built-in checks for KYC, AML, and other regulatory requirements
- Cash Counting Accuracy
- Error rate of automated cash counting systems
- Currency Exchange Functionality
- Support for foreign exchange transactions with current rates
- Customer History Access
- Immediate access to complete customer relationship data
- Customer Identification Integration
- Automated verification of customer identity documents
- Digital Signature Capture
- Electronic capture and storage of customer signatures
- Dual Control Features
- Security features requiring multiple employee approvals for sensitive transactions
- Fraud Detection Alerts
- Real-time alerts for potentially fraudulent transactions
- Integration with CRM
- Connection to customer relationship management system for personalized service
- Offline Capability
- Ability to process basic transactions during network outages
- Teller Cash Recycler Integration
- Automated cash handling devices that count, store, and dispense cash
- Teller Interface Usability
- Intuitive design of teller software reducing training time
- Transaction Processing Speed
- Average time to complete standard teller transactions